Shipping & Returns

Shipping & Returns

PROCESSING

Please allow 3 to 5 business days for your order to process, unless a product is specified as a pre-order. You will be notified with a tracking number when your package has shipped. Processing time may be longer if your payment has not been cleared. All orders that are returned, cancelled and/or unshipped items will incur a 3% – 6% processing fee.

WARRANTY

All products manufactured by JCSPORTLINEPRO are fully guaranteed against defects in craftsmanship and materials for six (6) months from the date of purchase. If a customer suspects any defects in a product, they may choose to return the product to JCSPORTLINEPRO. JCSPORTLINEPRO does not accept cash on delivery. Any product determined to be defective will be repaired or replaced. In any warranty claim, JCSPORTLINEPRO is only responsible for JCSPORTLINEPRO parts. JCSPORTLINEPRO is not responsible for any labor or inconvenience costs incurred by the customer. For any questions regarding JCSPORTLINEPRO’s limited product warranty policy, please contact a JCSPORTLINEPRO representative at sandy@jcsportline.com.

Warranty is non transferable.

Warranty Policy

i. If a product fails due to manufacturer defects within the warranty period, JCSPORTLINEPRO will repair or replace the defective product.

ii. Customers/installers are responsible for verifying the correct size and application of parts before installation and ensuring proper installation. Issues or failures due to improper installation are not covered under JCSPORTLINEPRO’s limited warranty.

iii. Warranty claims should be serviced by the applicable seller (JCSPORTLINEPRO or authorized dealers/distributors).

iv. If returned products show damage not covered by JCSPORTLINEPRO’s limited warranty, a repair or replacement quote will be issued to the owner. The owner may then choose to pay for repairs or replacements or request the item be returned, with JCSPORTLINEPRO taking no further action. If the warranty applies, repaired or replaced products will be returned free of charge and covered for the remainder of the original warranty period.

v. All return shipments must be prepaid, insured (to prevent loss or damage), and include a tracking number. COD is not accepted. Additional shipping costs will be reimbursed if warranty requirements are met.

vi. The warranty does not cover misuse, neglect, accidents, or improper installation of the product.

Product that has been modified or altered from its original manufactured state.
Costs incurred by the purchaser, such as transportation, additional labor costs, time, towing, storage, premium (air or overnight) freight charges, rental costs of any type, logistics, importing fees, taxes and duties, or economic losses, etc..

SHIPPING

Stock orders will be shipped from our Shenzhen port warehouse within 48-72 hours after order processing and payment confirmation through our ERP system. Once the package is dispatched, we will notify you via email and provide the tracking number.

Shipping

Q: When can I receive the package after payment?

A: It will take us 3~5 working days to do an inspection & pack & arranging shipment if the parts are in stock, usually carbon fiber spoiler, rear diffuser, mirror covers, grills, front lips are stock, and carbon fiber bumpers, body kits are out of stock. Ship by EMS, delivery time is 7~10 working days. Ship by Fedex/DHL/TNT/UPS, delivery time is 5~7 working days.

B: It will take 25-35 days for 40 40-foot containers if the parts are not in stock, ship through sea shipping. If the parts are just a few cm they can be shipped through air freight or LCL sea shipping.

RETURNS

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subject to a 20% restocking fee plus the cost of shipping the products back to our warehouse.

Returns Process for all Purchase and Warranty Returns

1.Customers who purchased products from an Authorized JCSPORTLINEPRO Dealer/Retailer must contact their respective dealer/reseller to initiate the return process.

2. Retail customers who purchase products directly from jcsportlinepro.com can contact JCSPORTLINEPRO’s customer service department at sandy@jcsportline.com to request a Return Merchandise Authorization (RMA) number. When requesting an RMA number via email, please include the following information: a copy of the invoice, a brief description of the issue, your full name, a return email address (if different from the original email), shipping address, phone number, and the best time to call. Once you receive the RMA number, it should be clearly marked on the outside of the package.

The following information must be included inside the box: A copy of the invoice, reason for return, name, phone number, and return address.

If your order has been shipped via ERP, please inspect your order for damages immediately after accepting delivery of your order. To file a claim for any damaged product, you must do the following, within 48 hours of signing for the delivery:

Contact JCSPORTLINEPRO and provide your tracking number and JCSPORTLINEPRO order number.
Pack all boxes, packaging materials, and JCSPORTLINEPRO products together. Do not discard any boxes or packaging materials.
Provide at least 3 photos of the damaged boxes and items.
Briefly describe the damaged areas and the location of the damage.

Failure to do the above will waive your rights to claim for shipping damages and all losses will be your responsibility.

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